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SERVICE 03 — CLIENT OPERATIONS

Clients sign.
Everything else happens.

Welcome emails, onboarding docs, project setup, first invoice — all triggered the moment ink hits paper. Your clients think you have a 10-person ops team. You don't. You have us.

See if you qualifyWhat's included
THE PROBLEM

Client ops is a thousand tiny tasks nobody owns.

01

The welcome email that never sends

New client signs up. Nobody sends the welcome packet. Three days later the client follows up asking "what now?" and you scramble to look professional. Not a great first impression.

02

The invoice that's always late

You meant to send it on the 1st. It's now the 15th. The client's accounts payable team has moved on. You're chasing payment for work you did two months ago. Cash flow suffers. Repeat.

03

The 14-step onboarding nobody follows

You wrote a beautiful onboarding checklist once. It lives in a Google Doc with 0 views. In practice, onboarding is a series of Slack messages, forgotten logins, and "oh, we should've sent that earlier."

WHAT'S INCLUDED

Everything from signed contract to happy client.

→ WELCOME

Automated welcome sequence

Contract signed? Instant welcome email, access credentials, onboarding docs, and a "what to expect" timeline. Sent in seconds, not days.

→ SETUP

Project auto-creation

New project in your PM tool, dedicated Slack channel, folder structure in Drive, tasks assigned — all created automatically from the deal data.

→ INVOICE

Automated invoicing

Invoices generated and sent on schedule. Payment reminders on Day 7, 14, 30. Receipts auto-filed. Your accountant will think you hired someone.

→ CHECK

Check-in automation

Automated NPS surveys, milestone check-ins, and renewal reminders. Clients feel cared for. You don't lift a finger.

→ CRM

CRM sync

Every interaction, payment, and milestone logged automatically. Full client history in one place. No manual data entry, ever.

→ REPORT

Client reporting

Monthly or weekly progress reports auto-generated from project data. Sent to clients on schedule. They see results, you didn't write a thing.

REAL EXAMPLE

What happens when a new client signs.

TRIGGER: CONTRACT SIGNED IN DOCUSIGN
+0 SEC
Welcome email sent with onboarding guide, login credentials, and team introductions. Client feels instantly taken care of.
+30 SEC
Project created in Asana. Slack channel opened. Google Drive folder structure generated. Team notified.
+2 MIN
First invoice generated and sent. Payment link included. Receipt auto-filed in your accounting software.
DAY 3
Automated check-in email: "How's everything going? Need anything?" — sent from your actual email address.
DAY 7
If invoice unpaid: gentle reminder sent automatically. If paid: thank you + next steps email.
DAY 30
First progress report auto-generated from project data and sent to client. They see results you didn't write.
READY?

Make your ops run themselves.

Take the qualification quiz. If we're a fit, we'll map your entire client journey and automate the boring parts.

See if you qualify →